Customer Care
PAYMENT METHOD
We offer you the convenience of different secure payment methods, including PayPal and Credit Card (American Express, MasterCard, and Visa).
HANDLING & SHIPPING
Nature Approved can ship orders to all locations within Austria, Germany and other EU countries (Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Hungary and Cyprus).
SHIPPING COST
| Flat Rate | FREE Shipping | |
|---|---|---|
| Austria | € 5,00 | All orders over € 39,00 |
| Germany | € 10,00 | All orders over € 59,00 |
| Other EU Countries | € 15,00 | All orders over € 89,00 |
DELIVERY TIME
Orders typically arrive in 5 to 8 business days (Monday-Friday, not including Holidays).
RETURNS
Nature Approved is responsible for getting your order to you safely. If any items arrive damaged, please notify us within 5 business-days of arrival to receive refund or a credit for next purchase. Beyond 5 business-days we cannot accept your claim. Our soaps are best stored in dry and dark places at room temperature in order to preserve quality and color.
CONTACT
If you have any questions please contact us:
Ly Truong
Email: [email protected]